All systems are operational

Problems & Incidents

Tuesday 16th January 2018

Nothing to report

Monday 15th January 2018

UK - London Docklands UK - London Docklands node failure

At this time all affected cloud servers have been restored from available backups, or where we hold no backups, all customers have been notified of the issue and the cloud server capacity has been reallocated to new nodes.

UK - London Docklands UK - London Docklands node failure

Unfortunately the technicians are unable to restore access to the troubled node due to file system corruption. We are beginning the restore process from backups for all managed cloud servers. In cases where we do not have access to backups, we will shortly be in contact with the affected customers. We apologise for any inconvenience.

Sunday 14th January 2018

UK - London Docklands UK - London Docklands node failure

We are investigating possible hardware failure of a node in our London Docklands cloud. A small number of cloud servers are currently affected by this failure and are offline. Technicians are working to recover the node, and we will provide updates shortly.

Saturday 13th January 2018

US-East emergency power maintenance, scheduled 3 days ago

The data centre operator have notified of emergency power maintenance on the power feeds to our racks. This emergency maintenance is scheduled to start 2018-01-13 1:00PM EST, and end 2018-01-13 1:30PM EST. We will begin powering down all servers, routers and switches at 12:45PM EST in advance of the maintenance, and expect power to be restored by the latest of 1:30PM EST when we will begin the power up process. We apologise for any inconvenience this may cause.

US - East Coast US-East emergency power maintenance

The emergency power maintenance work was completed within the advised timeframe. All routers, switches, nodes and cloud servers should now be back online. If you are experiencing any problems with your service, please open a support ticket.

Friday 12th January 2018

Nothing to report

Thursday 11th January 2018

Nothing to report

Wednesday 10th January 2018

Nothing to report